Terms & Conditions

Chin Chin's Haven is an online shop offering curated branded perfumes, body mists, and lotions for customers in the Philippines.

By browsing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our site or services.

We strive to display accurate product names, descriptions, images, sizes, and prices. Minor variations in packaging or labeling may occur depending on the brand or batch.

All items are subject to availability. Stock levels are updated when orders are confirmed, but an item may become unavailable if ordered at the same time by another customer.

We reserve the right to limit quantities, refuse orders, or cancel orders that appear fraudulent, erroneous, or placed in violation of these terms.

Prices are listed in Philippine Peso (PHP) unless stated otherwise. Promotional or discounted prices may be shown where applicable.

Payment is made via bank transfer or e-wallet to the accounts shown at checkout. You must upload proof of payment when placing your order.

An order is not confirmed until we have reviewed your payment. We may contact you if proof is unclear, incomplete, or does not match the order total.

When you submit an order, you confirm that your contact and delivery details are correct and that you are authorized to use the payment method provided.

You will receive an order reference on screen after submission. We may also contact you via mobile, WhatsApp, Viber, Facebook, or email (if provided) regarding your order.

We may cancel an order if payment cannot be verified, items are unavailable, or delivery cannot be completed to your address.

We deliver nationwide within the Philippines. Shipping fees are calculated based on your delivery zone and order weight, as shown at checkout.

Estimated delivery times are provided as a guide only. Actual delivery may vary due to courier schedules, weather, holidays, or remote locations.

Please ensure your delivery address is complete and accurate, including province, city or municipality, barangay, and any helpful landmarks in the delivery notes.

Risk of loss passes to you once the order is handed to our courier partner.

Due to the nature of personal care and fragrance products, we generally do not accept returns or exchanges once items have been opened, used, or tampered with.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order reference and photos. We will review each case and work toward a fair resolution, which may include replacement or refund where appropriate.

Approved refunds, if any, will be processed using the original payment method where possible.

Chin Chin's Haven is not associated or affiliated with any of the brands, logos, or trademarks presented on this website. All copyrights and trademarks belong to their respective owners, and we do not claim any rights to them. No copyright infringement is intended.

Product names, images, and brand references are used solely for identification of the products we offer for sale.

We use the contact information you provide to process orders, confirm payments, arrange delivery, and respond to inquiries.

We do not sell your personal information. Please contact us if you have questions about how your data is used.

To the fullest extent permitted by law, Chin Chin's Haven is not liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Our total liability for any claim relating to an order is limited to the amount you paid for that order.

We may update these Terms & Conditions from time to time. Changes take effect when posted on this page. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

For questions about these terms or your order, reach us through the contact details on our checkout page or message us on Facebook at facebook.com/chinchinshaven.